The aim of the course is to provide learners with an in depth knowledge regarding Customer Service for the retail industry or any industry which has a customer facing role, including telesales. This one day course covers all aspects from dealing with complaints and making a customer feel valued.
* By choosing on-site training, you can split the days over which the course is delivered and schedule courses at times to suit your organisations requirements. The course can also be delivered over the weekend. Contact us to discuss your requirements.
On successful completion of the course, the delegate will receive an accredited certificate in Customer Service
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
These include understanding the principles of customer service, how customers' needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .